FAQ
ORDER PROCESSING:
Orders are processed and shipped within 3-5 business days of being placed, except US Postal Service holidays. If we have any questions or concerns with your order, we will let you know within 24 to 48 hours.
Meeara accepts Visa, MasterCard, Discover, American Express. Amazon, ApplePay and PayPal. Shopify and PayPal process all of Meeara’s orders. If you place your order online, we do not have access to your payment information.
SHIPPING INFORMATION:
Meeara offers complimentary (FREE) First Class Mail Shipping (5 to 7 days) on all orders above $35. Priority Mail upgrade (1 to 3 days) is available.
Signature Confirmation is required on orders over the value of $100.00, as well as orders being sent to a name/address other than the card holder's name and billing address. We apologize for any inconvenience this may cause you but as a small retailer and as consumers ourselves, we take credit card fraud quite seriously and do our best to prevent it.
BACK ORDERS
As each cutter is made to order processing times can change on occasion. Please reach out to us if for an expedited order.
RETURNS/EXCHANGES:
Meeara will happily accept returns within 24 hours of receipt of your shipment from us, if the item is damaged. Please contact us for return information.
If we made a mistake on your order or if your order arrives damaged, please contact us within 24 hours of the arrival of your shipment. You will be emailed a PrePaid Return Shipping Label.
Once we can confirm your return is in transit back, your return/exchange will be shipped to you (at Meeara's expense). Refunds are not issued on damaged goods; we will be happy to reship your order to you.
MISSING PACKAGE:
If your package shows delivered and you still haven't received it, please contact your local post office to check the GPS status of your package.
If you have not received your order within 3 days of the USPS showing it delivered, please file a claim with the USPS and we will happily refund you once you email us your claim information.